Shipping policy

Shipping and Delivery Policy

Lumaza delivers eligible products to supported locations across Saudi Arabia through third-party fulfilment and courier partners.

Order processing

Orders are reviewed and processed after submission. Customers may be contacted by telephone, SMS or WhatsApp to confirm order or delivery information.

Estimated delivery

Delivery times vary according to the product, customer location, order confirmation, stock availability, fulfilment partner and courier operations.

The estimated delivery period shown on the product page, checkout or order communication is an estimate and not an absolute guarantee.

Delivery information

Customers are responsible for providing a correct name, mobile number, city, district and complete delivery address.

Incorrect or incomplete information may delay delivery or cause the order to be returned.

Cash on delivery

Cash on delivery may be available for eligible products and locations. Additional conditions or charges may apply and will be disclosed when applicable.

Tracking

Tracking information may be sent by SMS, WhatsApp or email when available.

Delivery attempts

Customers should answer courier calls and be available to receive the order. Failed delivery attempts or refusal without a valid reason may affect future cash-on-delivery eligibility.

Damaged or incorrect deliveries

If a package arrives damaged, incomplete or incorrect, contact Lumaza promptly and retain the item, packaging and shipping label for review.

For assistance, visit our Contact Us page and provide your order number.